Refund and Cancellation Policy

Last updated: August 7, 2025

Thank you for choosing CGS Concern World (“we,” “us,” or “our”) for your profile enhancement and guidance services. Please read this Refund and Cancellation Policy (“Policy”) carefully before submitting any details or making a purchase. By engaging our services or submitting your information, you agree to be bound by this Policy. If you do not agree, please do not proceed.

1. Our Services

We provide personalized guidance and support by assigning our experienced “gurus” to work on your profile once you submit your details, documentation, or complete our onboarding process. At that point, work begins immediately, tailored to your individual needs.

2. No Refund Policy

  • Once Submitted, Services Commence
    As soon as you submit your profile details and we allocate a guru to your case, our team starts customization, analysis, and direct work on your profile. Therefore, refunds are not available once submission is complete and work has started.
  • Payments Are Final
    All service fees (including initial fees, installation charges, membership fees, or any other payment) are non‑refundable once your file is submitted and we begin services.

3. Cancellation Policy

  • After Submission, Before Work Starts
    In exceptional cases where work has not yet begun, and there is a clear record that your file was not assigned to a guru, we may consider a partial refund at our discretion. You must make such a request immediately, before any communication or action is taken by our team.
  • Once Work Has Begun
    If we have assigned a guru and initiated work—even if you feel it’s minimal—the transaction is final and no refund or cancellation is permitted.

4. Change of Service Requests

  • If you request changes to the service scope after submission, we will do our best to accommodate—but these adjustments do not qualify for a refund. Depending on the nature of the change, additional fees may apply.

5. Disputes or Service Failures

  • If you believe our services were not delivered as described (e.g. no guru assigned despite submission), please contact us within 7 days of submission with full details.
  • We will review the submission status, timestamps, and internal logs. If we conclude that no work truly began, we may offer a full or partial refund as a goodwill gesture—at our sole discretion.

6. How to Request a Refund or Cancellation

  • Contact us by sending a written request to cgsconcernworld@gmail.com, including your full name, date of purchase, transaction reference, and reasons for cancellation.
  • Requests must be made within 7 days of purchase or onboarding submission (if cancellation is requested before work starts).
  • We will respond within 5 business days, confirming whether cancellation or refund is allowed.

7. No-Service Scenarios

  • If we fail to assign a guru or otherwise do not deliver any component of the service within a reasonable timeframe, and no work has begun (as per our internal records), you may be eligible for a full refund.

8. Credit or Rescheduling

  • In lieu of a refund, we may offer credit towards future services or rescheduling, subject to our discretion and availability.

9. Modification of This Policy

  • We may update this Policy from time to time to reflect changes in our business practices. Updated versions will be posted on the Website with the effective date.
  • Continued use of our services after updates implies acceptance of the revised Policy.
  • If your refund is approved in any circumstances then the amount will be credited to the original payment methods with 7-10 working days

10. Contact Information

  • If you have questions or concerns about this Policy, please contact our support team at cgsconcernworld@gmail.com or via our Contact Us page.